We're hiring a Shop Manager!

 

About the Organization 

Squeaky Wheel Bike Co-op is a DIY community bike shop providing Londoners with an accessible environment where they can learn about bicycle maintenance and cycling as a safe and sustainable means of transportation. We seek to be a hub and source of support connecting all Londoners with the resources they need to become confident, competent cyclists. 

Squeaky Wheel is a project of London Cycle Link, a non-profit helping more Londoners ride more often. We engage in education, advocacy and community-building through our events, campaigns and community bike shop. 

About the Position 

London Cycle Link is hiring a Shop Manager to run the Squeaky Wheel Bike Co-op, and to lead staff and volunteers in defining and growing the shop. Through training, leadership, shop sales, and hands-on DIY bicycle repair, the Shop Manager will foster an empowering environment where bikes are fixed and barriers are broken. Please note: Squeaky Wheel will be moving to a new location this summer, and there is an opportunity for the Shop Manager to influence and guide the transition to our new space. 

Duties and Responsibilities 

  • Maintain Squeaky Wheel Bike Co-op as a safe, professional, fun and inclusive working environment for customers, members, volunteers and staff

  • Assess and repair bicycles, ensuring repairs are completed to a high standard

  • Provide excellent customer service—greeting people as they come into the space, answering calls and emails, resolving complaints or issues 

  • Price inventory and use point-of-sale system to sell used bikes, parts, merchandise and memberships 

  • Manage new and used parts inventory and keep work stations stocked with appropriate tools 

  • Do basic shop tasks such as daily maintenance, cleaning, and organizing 

  • Hire and train junior staff and volunteers, and provide ongoing guidance 

  • Work with the Squeaky Wheel committee to create meaningful volunteer duties 

  • Develop, run and/or support the shop’s programs: volunteer nights, women/trans/femme repair nights, educational programs for students including newcomer youth, and public workshops

  • Support London Cycle Link’s programming and outreach initiatives

  • Capture and share photos/videos/stories on social media

Qualifications

  • Intermediate to advanced bike mechanic skills 

  • Enjoy working with people from all walks of life, all backgrounds, and all ability levels

  • Strong professional and interpersonal communication skills 

  • Excellent organizational skills, including project management 

  • Ability to work both independently and with a team 

Assets 

  • Knowledge of/interest in cycling culture and cycling advocacy 

  • Comfort with teaching groups and individuals 

  • Experience with retail bike shops, either as a volunteer or staff member 

  • A strong understanding of and commitment to anti-oppressive values and practices

  • Digital communication skills including social media, websites, and photography 

  • Experience working for or volunteering with a non-profit organization 

Job Specifications 

  • Compensation: $20/hour

  • Hours: 20-30 hours/week depending on availability and interests; some seasonal variation 

  • Position start date: April 23, or as soon as possible

  • Direct report: Molly Miksa, Executive Director 

Please email your resume and cover letter by Saturday, April 9 (11:59 p.m.) to info@londoncyclelink.ca, with the subject heading “Application: Shop Manager”. 

Squeaky Wheel Bike Co-op is located on traditional territory of First Nations peoples including the Anishinaabeg, Haudenausaune and other nations past and present. We encourage applications from Indigenous candidates and from others who are underrepresented in the cycling industry.

 
EDSqueaky Wheel Bike Co-opComment